This Privacy Policy explains how Quickobook collects, uses, stores, shares, protects and processes information when you access or use our website, mobile application, healthcare appointment booking services, customer support, communication channels and other related services.

Quickobook is a healthcare appointment booking and healthcare support platform that helps users connect with doctors, hospitals, clinics, diagnostic centres and other healthcare service providers. By using Quickobook, you agree to the practices described in this Privacy Policy.

1. Definitions

For the purpose of this Privacy Policy:

• “Quickobook”, “we”, “our”, or “us” refers to Quickobook and its associated services.
• “User”, “you”, or “your” refers to any person using our website, mobile app or services.
• “Healthcare Provider” refers to doctors, hospitals, clinics, diagnostic centres, medical professionals or healthcare institutions listed or connected through Quickobook.
• “Personal Information” refers to information that can identify an individual directly or indirectly.
• “Services” refers to appointment booking, healthcare discovery, patient support, communication, reminders, reports, prescriptions and related services offered through Quickobook.

2. Information We Collect

We collect information that is necessary to provide healthcare booking, communication and support services.

2.1 Personal Information

• Full name
• Mobile number
• Email address
• Gender
• Age or date of birth
• Address, city, state or location details
• Profile information provided by you

2.2 Appointment and Healthcare-Related Information

• Doctor, hospital, clinic or department selected by you
• Appointment date, time and booking status
• Booking history and visit-related details
• Symptoms, health concerns or notes voluntarily shared by you
• Uploaded medical reports, prescriptions or documents, if provided
• Patient ID, appointment ID or hospital reference number, where applicable

2.3 Payment Information

If payment services are enabled on Quickobook, payment processing may be handled through third-party payment gateways. We may receive limited payment-related information such as transaction ID, payment status, invoice details and booking reference. We do not store your complete card, UPI PIN, banking password or sensitive payment credentials.

2.4 Device and Technical Information

• IP address
• Browser type and version
• Device type, device ID or device identifiers
• Operating system
• App version
• Login activity
• Usage logs, crash logs and diagnostic data

2.5 Communication Information

• Calls, WhatsApp messages, SMS or email communication related to bookings and support
• Feedback, complaints, reviews or queries submitted by you
• Customer support interaction history

3. How We Collect Information

We may collect information in the following ways:

• When you register or create an account
• When you book an appointment
• When you contact our support team
• When you upload documents, reports or prescriptions
• When you use our website, app or online services
• Through cookies, analytics tools and server logs
• From healthcare providers for appointment confirmation or service completion

4. How We Use Your Information

Quickobook may use collected information for the following purposes:

• To create and manage your account
• To book, confirm, reschedule or cancel appointments
• To connect you with doctors, hospitals, clinics and healthcare providers
• To send appointment confirmations, reminders and service notifications
• To provide customer support and resolve complaints
• To maintain booking history and records
• To process payments, refunds and invoices where applicable
• To improve platform performance, design and user experience
• To detect fraud, misuse, unauthorized access or suspicious activity
• To comply with legal, regulatory and contractual obligations
• To send service-related updates, offers or promotional messages, where permitted by law

5. Legal Basis for Processing

We process your information based on one or more of the following grounds:

• Your consent
• Performance of a service requested by you
• Compliance with legal obligations
• Protection of user safety and platform security
• Legitimate business purposes such as improving services and preventing misuse

6. Sharing of Information

Quickobook does not sell your personal information. We may share necessary information only when required to provide services, improve operations, comply with law or protect users.

6.1 With Healthcare Providers

We may share appointment and user information with doctors, hospitals, clinics, diagnostic centres or healthcare professionals to confirm and manage your booking.

6.2 With Service Partners

We may share limited data with trusted service providers such as:

• Cloud hosting providers
• SMS, email, WhatsApp or notification service providers
• Payment gateways
• Analytics and security tools
• Customer support tools

6.3 With Legal Authorities

We may disclose information if required by law, court order, government authority, regulatory requirement, legal process or to protect the rights, safety and security of Quickobook, users or the public.

7. Data Security

We use reasonable technical, administrative and organizational security measures to protect your information from unauthorized access, misuse, alteration, disclosure, loss or destruction.

• Access control and authentication
• Secure servers and hosting practices
• Restricted internal access to sensitive data
• Monitoring against misuse and suspicious activity
• Regular review of security practices

However, no internet-based system is completely secure. Users are responsible for keeping their login details, devices and communication channels secure.

8. Data Retention

We retain your information only for as long as necessary for the purposes described in this Privacy Policy, including service delivery, legal compliance, dispute resolution, record keeping, fraud prevention and business operations.

Certain records may be retained for longer if required by law, healthcare provider requirements, accounting obligations, security needs or legitimate business purposes.

9. Cookies and Tracking Technologies

Quickobook may use cookies, pixels, analytics tools and similar technologies to improve website performance, remember preferences, analyze traffic and enhance user experience.

• Essential cookies for platform functionality
• Analytics cookies to understand usage
• Security cookies to prevent misuse
• Preference cookies to remember user choices

You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

10. Third-Party Links and Services

Our website or app may contain links to third-party websites, payment gateways, hospital websites, partner platforms, analytics services or other external tools. Quickobook is not responsible for the privacy practices, content, policies or security of third-party websites or services.

We recommend that you review the privacy policies of any third-party service before sharing your information with them.

11. Healthcare Provider Responsibility

Doctors, hospitals, clinics and healthcare providers listed or connected through Quickobook are independent service providers. They may collect, process and store your information according to their own policies and legal obligations. Quickobook is not responsible for medical decisions, diagnosis, treatment, consultation quality, prescription accuracy, hospital charges or healthcare provider conduct.

12. Medical Disclaimer

Quickobook does not provide medical advice, diagnosis, treatment, emergency medical care or ambulance services. Information available on Quickobook is for appointment booking, healthcare discovery and general service assistance only.

In case of a medical emergency, please contact the nearest hospital, emergency helpline or qualified medical professional immediately.

13. User Rights and Choices

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Withdraw consent where processing is based on consent
• Opt out of promotional communication
• Request restriction of certain processing activities
• Raise a complaint regarding data handling

To exercise these rights, please contact us using the contact details mentioned below. We may verify your identity before processing such requests.

14. Account Deletion

Users may request deletion of their Quickobook account and associated personal information by contacting us. After receiving a valid request, we will take reasonable steps to delete or anonymize your data, subject to legal, healthcare, security, accounting or dispute-resolution requirements.

Some information may continue to be retained where required for legal compliance, fraud prevention, transaction records, appointment history or legitimate business purposes.

15. Communication Preferences

Quickobook may contact you through phone calls, SMS, WhatsApp, email, push notifications or other communication channels for appointment confirmations, reminders, support updates, service alerts and promotional communication where permitted.

You may opt out of promotional communication by contacting us. However, service-related communication such as appointment confirmations and important account updates may still be sent.

16. Children's Privacy

Quickobook services are not intended for use by children under the age of 13 without parental or guardian consent. If a parent or guardian books healthcare services for a minor, they are responsible for providing accurate information and appropriate consent.

If we become aware that personal information of a child has been collected without proper consent, we will take reasonable steps to delete such information where required.

17. Data Transfer and Storage

Your information may be stored and processed on secure servers, cloud platforms or systems used by Quickobook and its service partners. These systems may be located in India or other jurisdictions depending on the service provider infrastructure.

We take reasonable steps to ensure that your information receives appropriate protection wherever it is processed.

18. Accuracy of Information

You are responsible for providing accurate, complete and updated information while using Quickobook. Incorrect information may affect appointment booking, communication, service delivery or healthcare provider coordination.

19. Limitation of Liability

While Quickobook takes reasonable steps to protect user information and provide reliable services, we shall not be liable for issues caused by incorrect user information, third-party service failures, healthcare provider actions, internet issues, unauthorized access beyond reasonable control or events outside our control.

20. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of Quickobook after changes are posted means you accept the revised Privacy Policy.

21. Grievance Officer / Contact Information

If you have any questions, complaints, requests or concerns about this Privacy Policy or how your information is handled, you may contact us using the details below:

22. Consent

By accessing or using Quickobook, you confirm that you have read, understood and agreed to this Privacy Policy. You consent to the collection, use, storage, sharing and processing of your information as described in this policy.